Medical Services
Our medical services are designed to provide holistic, patient-centered care across a wide range of specialties. From routine checkups and preventive screenings to chronic disease management and urgent care, we deliver high-quality healthcare tailored to individual needs.
Communication
Telephone Support (Inbound)
- Product availability & pricing
- Order & delivery status
- Prescriber & website inquiries
- General information requests
Digital Channels
- Inbound & outbound email communication
- Website chat support
- Messaging & video assistance
OCSR (Outbound Calls & Service Requests)
To Patients:
- Appointment setup & verification
- Collect missing information
- Satisfaction surveys & wellness checks
- Birthday greetings
To Prescribers:
- Referral coordination & communication
Medical Billing
- Accurate charge entry and claim submission
- Claim scrubbing for error-free processing
- Comprehensive billing and collections support
- Timely payment posting and financial statement reporting
- Organized collection of medical and financial documents
Prior authorization acquisition
Insurance eligibility and benefits verification
Pre-delivery and post-delivery document collection
- Denial Management
Resubmission of denied claims
Handling denial inquiries and follow-ups
- Receivables
- Identify patients eligible for collections
- Assess patient accounts for financial viability
- Make informed decisions on forwarding accounts to collections
Credentialing
- Audit Avoidance
Preemptive document organization
Gap analysis
Remediation actions
- Audit Avoidance
Document collection
Case assembly
Audit rebuttal
Document collection
Case assembly
Audit rebuttal
New Licensing & Credentialing
- Acquisition of licenses and credentialing for new locations and business ventures
- Medicare Part B provider registration
State regulatory licenses
Municipal and state business permits
- Licensing tracking and management
- License and credentialing renewals
- Contracting and provider agreements
Contracting and provider agreements
HR Management
- Records Management
- Employee Orientation
- Employee Onboarding
- Registering
Health plan registration
Retirement plan enrollment
- Payroll processing
- Managing reward and reprimand documentation
- Handling unemployment and workers’ comp claims
- Leave and absence management
- Job advertising and recruitment support
Candidate screening and initial interviews
Shortlisting applicants
Responding to unemployment claims
Processing reprimand letters
Managing employee usage and expenses
Handling leaves, call-outs, and breaks
Bookkeeping
QuickBooks cloud platform
- Reconciling expenses and revenues
- Timely closing of accounting books
- Bill and payment processing
- Delivering robust financial analytics
- Preparing books for tax review
- Cash flow and fund projection
- Custom dashboards for financial insights
Online bill payment system
- Accounts payable
Prompt bill payments following approval process
Billing reconciliation
- Verify wholesaler invoices for accuracy before payment
- Confirm refunds and rebates are accurate and properly applied
Data transcription
Direct Innovation Services streamlines data operations—including data entry, insurance eligibility verification, and document management—ensuring accuracy and compliance for healthcare providers.
- Document management
- Fax and email handling
- Insurance eligibility verification
- Basic data entry
Business Analytics
Direct Innovation Services optimizes healthcare data workflows—such as data entry, insurance eligibility verification, and document management—to ensure accuracy, efficiency, and regulatory compliance.
- Business analysis and insights
- Business analytics and reporting
- Process design and optimization
- Product design and development
- Ongoing maintenance and support
Market Engagement
Direct Innovation Services delivers customized marketing solutions for healthcare providers—boosting visibility for DMEs, pharmacies, and physician offices through targeted outreach and digital strategy.
- Creative design and branding
- Social media and website management
- Advertising and targeted outreach
Service Excellence
Direct Innovation Services ensures high-quality healthcare operations through audits, compliance monitoring, and ongoing performance improvement strategies.
- Quality evaluation and assurance
- Business process compliance monitoring
- Internal audits and reviews
- Product design and development
- Continuous performance improvement
